Mayo Clinic & Hospitals Telephone Operations Center

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Mission Statements

  Mayo Clinic Mission Statement

 St. May's Mussion Statement

 The Mayo Telephone Office strives to deliver accurate, expedient and consistent service to all of our customers in a manner that is couteour and professional while role modeling Mayo's commitment to quality care.

 The Mayo Clinc/Hospitals Telephone Operations Center commits to a customer work environment in which all information received or disbursed and handled in a prompt, professional, precise manner, and which consistently supports the Franciscan/Mayo Medical Center Values of Respect, Teamwork, Trustworthiness, Excellence, Compassion, Spirital and Primacy of the Patient.


Mayo Telephone Office Core Values

 Customer Service
To compassionately serve our customers by communication in a clear and knowledgeable manner that surpasses their expectations.

Continuous Improvement
Continuously improve all processes and procedures as a work unit that enhance the quality of services offered to all of our customers.

Teamwork
Working in a constructive and effcient manner to best suit the needs of our customers in an atmosphere of innovation, trust and open communication. Interacting with others by showing professionalism, mtual respect and calue of others's opinions and contributions while supporting and encouraging each other to continuously grow.

Role Model
To act and perform in a manner that provides a positive and knowledgeable firest impression to each customer, setting an example to be replicated by others.

Quality Information
To consistently and accurately assess and meet the needs of each caller in one transaction, while articulately and thoroghly informing them of our actions and the destinations of their call.

Communication
To consistenly provide our customers with current and reliable informaiton that is timely, organized and supports their right to confidentiality.


  Contact: , with questions regarding this page.   Reviewed: Feb. 6th, 2002
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